Our community in the Northern Rivers is in need, and we’re here to help.

We’ve compiled a list of helpful links for individuals and businesses to support you in your recovery.

  • Find help to clean your home or business

    Services Australia has established Recovery Connect which brings together services from charity, organisations and government directly to you.

    Recovery Connect

  • Financial support & deferred loan repayments

    Residents affected by recent severe weather and storms may be eligible for a disaster relief grant. Call 13 77 88 and ask about the disaster relief grant administered by Resilience NSW.

    Financial Support

  • Phone & internet support

    Australia’s biggest telcos are extending extra support to affected customers including free WiFi, extra mobile data, and account credits, depending on your provider and plan.

    Telco Support

  • Donate to the local community

    If you want to donate goods or financial support, you can do so via GIVIT, Red Cross Australia or Vinnies.

    Donate Locally

How can I find help cleaning up my home or business?

  • Services Australia has established Recovery Connect which brings together services from charity, organisations and government directly to you - Visit Recovery Connect

Financial support and deferred loan repayments

Disaster relief grant

Residents affected by recent severe weather and storms may be eligible for a disaster relief grant. Call 13 77 88 and ask about the disaster relief grant administered by Resilience NSW.

Check the Disaster Assistance Finder to check your eligibility.

Crisis payments

A one-off payment if you’ve experienced an extreme circumstance and are in severe financial hardship. Check your eligibility here.

Deferred loan payments

Australian banks have announced they will offer to defer loan repayments for Queenslanders and NSW residents who have been affected by severe flooding. Some helpful links below.

Legal help hotline

Free legal help about insurance, financial hardship, (loans, mortgages and credit cards) housing, tenancy, employment, unpaid fines, coronial inquests, Centrelink, and other every day legal problems - Legal help hotline

Small business insurance claim guide

A claims guide developed to help small business owners in recovery. Providing support when encountering issues with providers - Small business insurance claim guide

Additional Child Care Subsidy

Apply for an additional Child Care Subsidy for parent/ guardian or Child care provider - Additional Child Care Subsidy


Telco support

Australia’s biggest telcos are extending extra support to affected customers including free WiFi, extra mobile data, and account credits, depending on your provider and plan.

Listed in alphabetical order

amaysim flood relief

Amasysim's response to the devastating floods includes free calls, texts, and bonus data for its customers for all of March.

See more here: Amaysim helps customers stay connected through tough times - Convenience World Magazine

Aussie Broadband flood relief

Aussie Broadband has a robust and flexible disaster support plan for customers. Contact them at 1300 880 905 or via the MyAussie app.

Disaster Support | Aussie Broadband

Optus flood relief

Optus has a range of support for affected customers.

Flood-affected customers can call 1800 507 581 or contact customer support in the MyOptus app 24/7.

Telstra flood relief

Telstra has a range of assistance packages to help everyone, not just customers, as well as long- and short-term packages for affected customers.

Call Telstra on 1800 888 888 for support or visit Telstra - Disaster Relief

TPG/Vodafone flood relief

TPG's also offering relief to its customers during this trying time.

You can call us on 1800 185 289, from 9am to 5pm AEST, Monday to Friday. Alternately you can send an email to financial.hardship@vodafone.com.au for assistance.

Applying For Financial Hardship | Vodafone Australia

How can I donate to my local community?

Well-meaning community members are being urged not to donate unwanted goods to NSW communities affected by recent storms and floods. If you want to donate goods or financial support, you can do so via GIVIT, Red Cross Australia or Vinnies.

GIVIT is maintaining a list of exactly what’s needed right now. The list changes as requests are filled, and new needs are identified by support organisations providing aid and relief. 100% of publicly donated funds received by GIVIT will be used to purchase exactly what's needed by people and communities impacted by storms and flooding.

Help Northern Rivers small businesses get back on their feet

If you know of any additional support available for small businesses in Northern NSW, let us know.

Contact us